Event and Classroom Technology Specialist

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About Holy Family University

Holy Family University is a sponsored ministry of the Sisters of the Holy Family of Nazareth founded in 1954. The University is a private institution in the Catholic tradition with campus locations in Philadelphia and Newtown PA. The main campus is nestled in the heart of a historic residential neighborhood in Northeast Philadelphia that is vibrant and just minutes from the excitement of Center City. The Newtown campus is located in Bucks County surrounded by nature and a step away from parks, farmers’ markets and great dining.

One of the best parts of Holy Family University is our inclusive atmosphere--and that's not by chance. Our mission centers on creating an environment that is welcoming and encourages all members to get to know one another, learn from one another, and experience a range of perspectives and worldviews. Our diversity is what makes us a strong community.

University Benefits

Holy Family University takes pride in offering a range of meaningful and flexible benefits designed to promote the health and wellness of our employees and their dependents. Our comprehensive benefits and resources focus on physical, mental and financial wellness to include medical, prescription, dental and vision. We did not stop there; we also offer our employees the following fringe benefits and more.

  • Commuter Benefits: Transit and park benefits through pre-tax payroll deductions
  • Half-Day Fridays: Enjoy half day Fridays in the summer
  • 403(b) Retirement: Discretionary match up to 5%; vested immediately
  • Time Off: 12 Paid Holidays, Vacation, Personal, Sick Days and a week off for Winter Break
  • Tuition Benefits: Employees or dependents pursuing a first Undergraduate Degree receive 100% tuition remission; employees pursuing a first Master’s or Doctoral degree, receive 100% tuition remission; eligible dependents pursuing a first Master’s or Doctoral degree, receive 50% tuition discount
  • Alpha House: 50% Discount for Nursery, Pre-K and Kindergarten 

Position Summary

The Event and Classroom Technology Specialist is responsible for providing hands-on support for audio-visual (AV), sound enhancement, and content capture technologies for both events and classroom environments across campus. This role ensures the smooth operation of AV systems during events and supports classroom AV infrastructure to ensure it meets the needs of faculty and students. The Specialist works closely with campus departments to ensure technical needs are addressed promptly and effectively.

Key Responsibilities

  • Set up, operate, and troubleshoot AV equipment for campus events, including audiovisual, sound enhancement, and content capture systems
  • Provide technical support during events, resolving AV issues in real time to ensure successful event execution
  • Maintain and troubleshoot AV technology in classrooms, ensuring all equipment is functioning properly for daily use by faculty and students
  • Perform routine checks and preventative maintenance on AV systems in both event spaces and classrooms
  • Assist with the installation and configuration of AV equipment in classrooms, ensuring systems are up to date and functioning efficiently
  • Manage the inventory of AV equipment, both fixed and portable, ensuring availability and functionality for classroom and event use
  • Respond to classroom AV support requests, providing timely troubleshooting and resolutions to minimize disruptions to teaching and learning
  • Conduct monthly audits of AV equipment in classrooms to ensure all systems are operating as required
  • Collaborate with the Director of Infrastructure and Operations on potential upgrades to classroom and event AV systems
  • Train users and staff on the proper use of AV equipment and systems to enhance self-sufficiency
  • Create and maintain a comprehensive "how-to" knowledge base for users to reference AV equipment usage and troubleshooting
  • Develop detailed troubleshooting guides for Help Desk staff to improve issue resolution efficiency
  • Utilize work-study students and Help Desk staff for event setups and breakdowns, and coordinate their involvement during events
  • Work directly at events, ensuring the smooth operation of AV equipment and technical services
  • Collaborate with campus event planners, facilities, and other support personnel to ensure technical needs are met for scheduled events and academic activities
  • Provide support for multi-venue and larger-scale events, coordinating with internal staff as needed
  • Ensure equipment is properly stored, maintained, and returned to appropriate locations after use

Required Competencies

  • Strong technical skills in audiovisual, sound enhancement, and content capture technologies, including experience with classroom AV systems
  • Ability to troubleshoot and resolve AV issues in both classroom and event settings
  • Strong communication skills, with the ability to explain technical concepts to nontechnical users
  • Dedication to high-quality customer service
  • Ability to work efficiently under pressure in time-sensitive situations
  • Flexibility to work evenings and weekends for events as needed
  • Ability to lift up to 50 pounds and work in various environments (e.g., climbing ladders, using safety equipment)

Minimum Qualifications

  • Associate’s Degree or equivalent experience in a related field
  • At least 2 years of hands-on experience with AV technology, including classroom and event environments
  • Ability to work both independently and in a team setting

Preferred Qualifications

  • 1 year of experience working with AV technology in classroom and event support roles
  • Experience working in higher education or large venue environments

Non-Discrimination Statement

Holy Family University seeks to foster an inclusive and healthy educational and work environment based on respect, the dignity of each person and the oneness of the human family. Holy Family is dedicated to ensuring an environment free of discrimination or harassment of any kind, and promotes equal opportunity and inclusion in its employment and education. 

For more details on our commitment to nondiscrimination click here.

We invite qualified applicants to view our open positions and apply directly at our career center by submitting a cover letter and resume.