Assistant Director of Student Accounts

  1. About
  2. Administrative Services
  3. Human Resources
  4. Jobs @ Holy Family University
  5. Open Staff Positions
  6. Assistant Director of Student Accounts

About Holy Family University

Holy Family University is a sponsored ministry of the Sisters of the Holy Family of Nazareth founded in 1954. The University is a private institution in the Catholic tradition with campus locations in Philadelphia and Newtown PA. The main campus is nestled in the heart of a historic residential neighborhood in Northeast Philadelphia that is vibrant and just minutes from the excitement of Center City. The Newtown campus is located in Bucks County surrounded by nature and a step away from parks, farmers’ markets and great dining.

One of the best parts of Holy Family University is our welcoming atmosphere--and that's not by chance. Our mission centers on creating an environment that encourages all members to get to know one another, learn from one another, and experience a range of perspectives and worldviews. Our community is strong because of ths.

University Benefits

Holy Family University takes pride in offering a range of meaningful and flexible benefits designed to promote the health and wellness of our employees and their dependents. Our comprehensive benefits and resources focus on physical, mental and financial wellness to include medical, prescription, dental and vision. We did not stop there; we also offer our employees the following fringe benefits and more.

  • Commuter Benefits: Transit and park benefits through pre-tax payroll deductions
  • Half-Day Fridays: Enjoy half day Fridays in the summer
  • 403(b) Retirement: Discretionary match up to 5%; vested immediately
  • Time Off: 12 Paid Holidays, PTO, Personal, Sick Days and a week off for Winter Break
  • Tuition Benefits: Employees or dependents pursuing a first Undergraduate Degree receive 100% tuition remission; employees pursuing a first Master’s or Doctoral degree, receive 100% tuition remission; eligible dependents pursuing a first Master’s or Doctoral degree, receive 50% tuition discount.
  • Alpha House: 50% Discount for Nursery, Pre-K and Kindergarten

Position Summary

The Assistant Director of Student Accounts plays a critical role in supporting the financial operations of the Student Accounts Office at a Holy Family University. This position is responsible for assisting in the Director of Student Accounts, supervising the billing processes, and providing customer service related to student account transactions. The Assistant Director works closely with students, parents, staff, and various campus departments to ensure accurate and timely billing, collection of tuition and fees, along with the day-to-day operations of the Student Account Office.

Key Responsibilities:

  1. Billing and Payment Processing:
    • Assist in the generation and distribution of student billing statements, ensuring accuracy and completeness.
    • Oversee the application of payments, including cash, checks, credit card payments, and wire transfers.
    • Ensure that financial aid, scholarships, and third-party payments are accurately applied to student accounts.
    • Monitor and reconcile student accounts to ensure accurate balances and charges.
  2. Customer Service and Support:
    • Serve as a point of contact for students, parents, and staff regarding inquiries related to tuition, fees, billing, and payments.
    • Resolve billing issues and answer questions concerning tuition charges, financial holds, and account balances.
    • Assist students in understanding payment plans and help them navigate available payment options.
  3. Collections and Delinquent Accounts:
    • Assist with collection efforts for delinquent student accounts, including coordinating communication with students regarding overdue payments.
    • Collaborate with the Collection Specialist and the Director to resolve outstanding balances.
    • Develop and implement strategies to minimize accounts receivable aging and delinquency.
  4. Data Management and Reporting:
    • Maintain accurate records of student financial transactions and ensure compliance with institutional policies and procedures.
    • Generate periodic financial reports on student accounts, billing, and collections to the Director.
    • Assist in audits of student accounts and help ensure proper documentation is maintained.
  5. Policy and Procedure Development:
    • Assist in the development, implementation, and enforcement of policies and procedures related to student billing, payments, and collections.
    • Work with other administrative offices (e.g., Financial Aid, Registrar) to ensure alignment of billing and student refunds with academic schedules and institutional policies.
  6. System Maintenance and Support:
    • Help ensure the proper testing of updates are done monthly in the test environment of Colleague.
    • Participate in training for staff on the use of billing and other software platforms.
    • Test and implement system updates, as needed, to improve the efficiency of student account management.
  7. Other Duties as Assigned:
    • Provide backup support for the Director and other office personnel during peak times or when necessary.
    • Stay informed of industry trends, regulations, and best practices related to higher education finance and billing.

Qualifications:

  • Education:
    • Bachelor's degree in Accounting, Business Administration, Finance, or a related field. (Equivalent work experience may be considered in lieu of a degree.)
  • Experience:
    • Minimum of 3 years of experience in a financial or administrative role, preferably in a higher education setting.
    • Strong knowledge of student account management, billing processes, and financial regulations within higher education.
    • Experience with financial software systems (preferably Colleague) and Microsoft Office Suite.
  • Skills and Abilities:
    • Strong analytical and problem-solving skills with attention to detail.
    • Excellent customer service and communication skills, both written and verbal.
    • Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
    • Ability to work in an open aired environment.
    • Knowledge of higher education financial aid programs and policies is a plus.
    • Ability to work collaboratively with a diverse group of students, parents, and staff.
    • Familiarity with FERPA (Family Educational Rights and Privacy Act) and other relevant student privacy and financial regulations.
    • Reliable and regular attendance required

Working Conditions:

  • Primarily office-based with some flexibility for remote work, depending on institutional policy.
  • Occasional evening or weekend work may be required during peak billing periods or for special projects.
  • Ability to handle confidential information with discretion.

Non-Discrimination Statement

Holy Family University seeks to foster a welcoming and a healthy educational and work environment based on respect, the dignity of each person and the oneness of the human family. Holy Family University is dedicated to ensuring an environment free of discrimination or harassment of any kind, and promotes equal opportunity in its employment and education.

For more details on our commitment to nondiscrimination click HERE

We invite qualified applicants to view our open positions and apply directly at our career center by submitting a cover letter and resume.