Enterprise Systems and Data Services Analyst

About Holy Family University

Holy Family University is a sponsored ministry of the Sisters of the Holy Family of Nazareth founded in 1954. The University is a private institution in the Catholic tradition with campus locations in Philadelphia and Newtown PA. The main campus is nestled in the heart of a historic residential neighborhood in Northeast Philadelphia that is vibrant and just minutes from the excitement of Center City. The Newtown campus is located in Bucks County surrounded by nature and a step away from parks, farmers’ markets and great dining.

One of the best parts of Holy Family University is our inclusive atmosphere--and that's not by chance. Our mission centers on creating an environment that is welcoming and encourages all members to get to know one another, learn from one another, and experience a range of perspectives and worldviews. Our diversity is what makes us a strong community.

University Benefits

Holy Family University takes pride in offering a range of meaningful and flexible benefits designed to promote the health and wellness of our employees and their dependents. Our comprehensive benefits and resources focus on physical, mental and financial wellness to include medical, prescription, dental and vision. We did not stop there; we also offer our employees the following fringe benefits and more.

• Commuter Benefits: Transit and park benefits through pre-tax payroll deductions
• Half-Day Fridays: Enjoy half day Fridays in the summer
• 403(b) Retirement: Discretionary match up to 5%; vested immediately
• Time Off: 12 Paid Holidays, Vacation, Personal, Sick Days and a week off for Winter Break
• Tuition Benefits: Employees or dependents pursuing a first Undergraduate Degree receive 100% tuition remission; employees pursuing a first Master’s or Doctoral degree, receive 100% tuition remission; eligible dependents pursuing a first Master’s or Doctoral degree, receive 50% tuition discount
• Alpha House: 50% Discount for Nursery, Pre-K and Kindergarten 

Position Summary

Holy Family University seeks an Enterprise Applications and Data Services Specialist to support the implementation, optimization, and ongoing management of enterprise applications and data services that enhance the student experience and operational efficiency. This role focuses on university applications, such as CRM systems, student information systems, and integration tools, to ensure seamless workflows, accurate reporting, and strong institutional support for enrollment, student services, and academic operations.  The specialist will work closely with the director, supervisor, and key stakeholders to align technological solutions with institutional goals and ensure effective collaboration across departments.

Employees must understand the mission of Catholic higher education and be committed to Holy Family University's core values, mission, goals, and objectives. 

Essential Functions

Job duties that must be performed, with or without reasonable accommodation, may include tasks, knowledge, skills, and other characteristics. This position description is illustrative and does not comprehensively list all functions and tasks performed by incumbents in this position.

• Administer and maintain university applications such as Colleague (Student Information System), Ellucian CRM Advise, and document management platforms (e.g., Softdocs)
• Oversee the integration and alignment of third-party tools like AMSA Connect with university systems to ensure seamless data flow and compatibility
• Provide technical support and troubleshoot system issues promptly
• Ensure data accuracy, integrity, and security across all university applications and databases
• Collaborate with stakeholders to establish and document data governance practices
• Lead or assist in implementing new systems, updates, or integration projects
• Work closely with the director/supervisor, IT, admissions, student services, and academic departments to gather requirements, document processes, and deliver tailored solutions
• Coordinate with external consultants and vendors to maximize project efficiency and successful outcomes
• Develop user-friendly documentation, training materials, and resources for faculty, staff, and students
• Conduct training sessions and workshops to enhance end-user proficiency with applications
• Serve as a liaison between technical teams and non-technical stakeholders to ensure clarity and alignment on project goals

General Expectations

Employees are expected to accomplish assigned duties efficiently, effectively, and competently, striving for improvement and excellence in all work. Employees must understand the mission and demonstrate the university's core values. Additionally, they must demonstrate the ability to work with diverse personalities and harmoniously with students, faculty and staff, and the public. Employees must follow and abide by all University policies, rules, regulations, and guidelines.

Education & Experience Requirements

• Bachelor’s degree in Information Systems, Data Analytics, Business Administration, or a related field
• Experience with enterprise application management, data services, or a related field within higher education
• Proficiency with university applications such as Colleague, Softdocs, or similar systems is strongly preferred
• Experience with data integration tools, APIs, and scripting languages (e.g., Python, SQL, JavaScript) is a plus

Knowledge, Skills and Abilities

Knowledge of and ability to follow university policies and procedures.

•    Ability to establish and maintain effective working relationships with the campus community. 
•    Strong analytical and problem-solving skills, focusing on data accuracy and process improvement.
•    Ability to manage multiple projects and deadlines in a fast-paced environment.
•    Excellent communication skills to translate technical concepts to non-technical audiences.
•    Commitment to teamwork and collaboration with diverse groups.
•    A systematic and thoughtful approach to programming, reporting, and documentation.
•    Demonstrated ability to manage databases, emphasizing data integrity, quality, and efficient processes and mechanisms to store and retrieve data.
•    Experience using Active Directory 
•    Experience with API calls - GET and POST data from other applications
•    Knowledge of higher education data management practices and regulations (e.g., FERPA)
•    Knowledge of and ability to follow university policies and procedures
•    Occasional evening or weekend work may be required during system upgrades or project deadlines

Work Environment

Operates in an office environment that may have frequent interruptions. The area is well-lit, temperature-controlled, and free from hazards. The noise level is generally quiet to moderate.

Physical Requirements

Communicates frequently, in person, over the phone, or via a computer. Hearing is needed for extensive telephone and in-person communication. Regularly required to sit for long periods; uses hands to finger, handle, or feel; and reaches with hands and arms. Manual dexterity is needed to operate a computer keyboard. Operates standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.

Non-Discrimination Statement

Holy Family University seeks to foster an inclusive and healthy educational and work environment based on respect, the dignity of each person and the oneness of the human family. Holy Family is dedicated to ensuring an environment free of discrimination or harassment of any kind, and promotes equal opportunity and inclusion in its employment and education.

For more details on our commitment to nondiscrimination click here.

We invite qualified applicants to view our open positions and apply directly at our career center by submitting a cover letter and resume.